Shipping and Returns
Each item is handmade to order so please allow 8-10 business days until they are dispatched. For Australian customer all parcels are posted with express shipping. Your parcel will arrive 8-15 business days after your purchase.
International customers are recommended to order with express shipping as the postal network is still experiencing huge delays. Regular postage will take anywhere from 15-25 business days. Express international shipping will take 7-20 business days. Tracking will be emailed to you automatically once it’s posted
You will receive an email with tracking when your items have been shipped. We are not accountable for taxes and customs charges placed on international recipients, incorrect addresses or returned mail due to failure of collection. We also cannot refund lost items unless you've paid for signed shipped.
Here at coco fields we want you to be 100% happy with your item, but as every items is lovingly handmade just for you we will only allow it to be exchanged but not returned. Please send it back to the return address with a note enclosed stating the your address and item you want to exchange it for. You must include a pre-paid satchel to have your new item sent back in. If you are a customer from outside Australia please email us for instructions.
The process will take 3-6 weeks.