Shipping and Returns
The follow is still relevant in 2023 **Due to covid-19 on going issues there will be unpredictable delays, the current shipping information below only applies is there are no delays. International orders will be mostly effected.
For specific shipping information and times please contact your local post office and ask for estimated delivery times for parcels coming from Melbourne Australia 3181. Thank you for your support during these difficult times we appreciate each and every order!
Refunds will not be issued for delayed parcels.
Australia Post: "We're experiencing international delivery delays in all destinations due to flight cancellations and government restrictions because of COVID-19. We're working with partner airlines and other postal operators to move items as quickly as possible"
Each item is handmade to order so please allow 4-10 business days until they are dispatched. For Australian customer all parcels are posted with express shipping. Your parcel will arrive 6-12 business days after your purchase. International customers are recommended to order with express shipping as the postal network is still experiencing huge delays. Regular postage will take anywhere from 15-30 business days. Express international shipping will take 7-16 business days. Tracking will be emailed to you automatically once it’s posted
You will receive an email with tracking when your items have been shipped. We are not accountable for taxes and customs charges placed on international recipients, incorrect addresses or returned mail due to failure of collection. We also cannot refund lost items unless you've paid for signed shipped.
Here at coco fields we want you to be 100% happy with your item, but as every items is lovingly handmade just for you we will only allow it to be exchanged but not returned. Please send it back to the return address with a note enclosed stating the your address and item you want to exchange it for. You MUST include a pre-paid satchel to have your new item sent back in. If you are a customer from outside Australia please email us for instructions.
The process will take 1-3 weeks.