Shipping and Returns
Shipping Information
Handmade Designs:
Each handmade item requires 5-15 business days for preparation before being dispatched.
For items from our Ready to Ship section, please allow 1-3 business days for dispatch.
You will receive an email with tracking information once your order has been shipped.
For Custom Sizing please note that custom sizing may require additional processing time beyond the standard timeframe.
Australia
All orders within Australia are shipped via express service, with delivery expected within 10-17 business days after purchase.
International Orders
- Standard Shipping: Typically takes 15-20 business days to arrive after your order is placed.
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Express Shipping: Typically arrives within 14-16 business days.
Tracking details will be sent via email once your order is dispatched.
If you're ordering for a special event, we recommend placing your order well in advance to account for potential delays in international shipping networks.
Important Notes:
- We are not responsible for any customs fees or taxes applied to international orders.
- We cannot accept liability for incorrect addresses or returned parcels due to failure to collect.
- For lost items, refunds are only available if you opted for Signed Shipping at checkout.
RETURNS
Here at coco fields we want you to be 100% happy with your item, but as every items is lovingly handmade just for you we will only allow it to be exchanged but not returned.
Australia
If you'd like to exchange an item, please follow these steps:
- Send the item back to the return address.
- Include a note with your address and the item you wish to exchange it for.
- Ensure you include a pre-paid satchel for the return of your new item.
Please allow 5-10 weeks for the exchange process to be completed.
International
For international customers wishing to exchange an item:
Please email us for specific instructions on how to proceed with your exchange.
The exchange process may take 5-10 weeks to complete.